We are thrilled and delighted to announce we have won the British Property Award for the best estate agent in Dartford for the third consecutive year!
This Gold Award is based totally on a series of secret shopping calls and is awarded for exceptional customer service. Members of the British Property Awards team phone estate agents in Dartford and ask various questions about different properties. It could be that they request a viewing on a property for sale, under offer or one that's marked sold, subject to contract. The agent is then marked on the various ways they deal with these requests. Also, agents are tested on how quickly they respond to emails and missed phone calls. Mostly, agents are assessed on how friendly, knowledgeable, professional and helpful they are.
An example of just one of the many calls we unknowingly received:-
I personally took a call from a gentleman from the Wirral who requested to view of one of our properties. We immediately struck up a rapport, which is essential as it means we can deliver a very personal service, and I ascertained he was moving down here because he had just accepted a new job. It was his first foray into buying property and he asked for any help we could give him. After explaining that he needed a solicitors conveyancing quote, as even though he had a vague idea what his budget was, he didn't realise that the cost of conveyancing would be coming out of his budget. I recommended a good, reliable solicitor to him. He also mentioned that he'd worked out for himself what his budget for buying a property was but hadn't actually spoken to a broker. I spent some time explaining how he really needed to speak to an independent broker as they would take into consideration all his finances and work out what his budget would be. They would also reinforce the advice I'd already given him about how he would need an Agreement in Principle as this would leave him in a strong position should he ever put an offer in on a property. After a very pleasant chat, the gentleman said he'd call me back regarding the time of his viewing on the property he liked as he needed to make sure his boss would give him the time off. Despite numerous messages left and emails sent, that bounced back, that was the last I heard from him.
Soon enough, we had a call from the British Property Awards, to say we had won the award again. It seems our caller was another mystery shopper.
The example is just one of the calls we were judged on but it reinforces that the customer service we give is second to none as apparently, every box that could be ticked regarding that particular mystery call, was ticked! Fox Estate Agents are very proud of the customer service we provide. It is essential that we give our clients a good, responsible, reliable, individual and friendly experience as most of our business comes from personal recommendations. Increasingly, we are also gaining business from our Google reviews. Our customers have given us over eighty, five star ratings, of which we are extremely proud of.
Fox Estate Agents is based on integrity, commitment, honesty, loyalty and approachability and this is why we are so successful and winning such prestigious awards.