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We are thrilled and delighted to announce we have won the British Property Award for the best estate agent in Dartford for the third consecutive year!

This Gold Award is based totally on a series of secret shopping calls and is awarded for exceptional customer service. Members of the British Property Awards team phone estate agents in Dartford and ask various questions about different properties. It could be that they request a viewing on a property for sale, under offer or one that's marked sold, subject to contract. The agent is then marked on the various ways they deal with these requests. Also, agents are tested on how quickly they respond to emails and missed phone calls. Mostly, agents are assessed on how friendly, knowledgeable, professional and helpful they are. 

An example of just one of the many calls we unknowingly received:-

I personally took a call from a gentleman from the Wirral who requested to view of one of our properties. We immediately struck up a rapport, which is essential as it means we can deliver a very personal service, and I ascertained he was moving down here because he had just accepted a new job. It was his first foray into buying property and he asked for any help we could give him. After explaining that he needed a solicitors conveyancing quote, as even though he had a vague idea what his budget was, he didn't realise that the cost of conveyancing would be coming out of his budget. I recommended a good, reliable solicitor to him. He also mentioned that he'd worked out for himself what his budget for buying a property was but hadn't actually spoken to a broker. I spent some time explaining how he really needed to speak to an independent broker as they would take into consideration all his finances and work out what his budget would be. They would also reinforce the advice I'd already given him about how he would need an Agreement in Principle as this would leave him in a strong position should he ever put an offer in on a property. After a very pleasant chat, the gentleman said he'd call me back regarding the time of his viewing on the property he liked as he needed to make sure his boss would give him the time off. Despite numerous messages left and emails sent, that bounced back, that was the last I heard from him.

Soon enough, we had a call from the British Property Awards, to say we had won the award again. It seems our caller was another mystery shopper.

The example is just one of the calls we were judged on but it reinforces that the customer service we give is second to none as apparently, every box that could be ticked regarding that particular mystery call, was ticked!  Fox Estate Agents are very proud of the customer service we provide. It is essential that we give our clients a good, responsible, reliable, individual and friendly experience as most of our business comes from personal recommendations. Increasingly, we are also gaining business from our Google reviews. Our customers have given us over eighty, five star ratings, of which we are extremely proud of.

Fox Estate Agents is based on integrity, commitment, honesty, loyalty and approachability and this is why we are so successful and winning such prestigious awards.

Customer Reviews

  • We are 100% satisfied and cannot recommend Fox Estates strongly enough. The team were extremely professional, friendly, and approachable from the minute we asked for a valuation right until completion. Their knowledge of the local area was spot on and made the difference on the sale of our house. We are grateful to Chris in particular for his attention to detail, responsiveness to emails and a willing pro-activeness to help keep things moving. I would not hesitate in recommending Fox Estates to my friends and family..

  • Chris Fox put my house on the market on June 13th and advised me to have an open house. 26 people viewed the property and I had 6 really good offers. By 3rd of August we had completed!Chris guided me through the sale with professionalism, integrity, friendliness and his extensive knowledge which can only come from spending 35 years doing a job he is still clearly passionate about.

  • Chris is very efficient and professional at all times. He made the sale of our property effortless and acted beyond the call of duty on our behalf.

  • During my career I have come across many estate agents and Chris really is a true professional, with the highest standards of integrity and professionalism I have seen. As well as having referred him to my own clients and had excellent feedback, I have personally used Chris to sell my property and I have been extremely impressed, and would recommend him to everyone.

  • I instructed Chris to sell my house and when he found a buyer the sale went through in just over 6 weeks. His service was excellent and I would recommended him to anyone. A few months later my mum instructed him to sell her house and again he found a buyer and the sale progressed to completion without a problem. Chris is very knowledgeable and professional and he will give you a very helpful, friendly and attentive service. If you are thinking about buying or selling I would suggest you give him a call

  • I employed Chris Fox to sell my parents home when my mother died last year. He handled the sales with professionalism and respect for my family. He was very eager to secure the right sale and was tenacious on our behalf. He kept us fully informed of all developments during the sale and achieved a very good outcome on our behalf. I would recommend Chris Fox wholeheartedly.

  • AFTER 4 MONTHS OF AGGROVATION WITH ANOTHER ESTATE AGENT I APPROACHED CHRIS ABOUT 2 MONTHS BACK, I EXPLAINED THAT I HATED ESTATE AGENTS, CHRIS HAS GONE A LONG WAY TO REPAIRING THAT IMAGE HAVING DONE A SPLENDID JOB IN SELLING MY HOUSE WITHIN 3 DAYS THE WHOLE PROCESS TOOK 6 WEEKS TO THE POINT I HAD MOVED EXCELLENT ATTITUDE AND A TRUE PROFESSIONAL

Read Our Google Reviews